Roller Banner Templates

We are glad to learn the quality of the banner was satisfactory. Yet, we are sorry to hear that the roller banner did not meet your expectations, especially given the importance of your trade show. After reviewing your order, we noted that the submitted artwork appeared blurry and pixelated, which significantly impacted the final print quality. For the best possible results, we recommend using high-resolution files with a minimum of 300 dpi, as lower-resolution images can lead to the type of outcome you described. To help set clear expectations before printing, we strongly recommend carefully reviewing the preview mode and PDF proof prior to placing an order. These tools are designed to highlight how your design will appear once printed, including any potential quality concerns. If you would like support in improving your artwork, we also offer a professional design service. Our graphic design team can enhance your file and prepare it for optimal print quality. You can submit your request through the design service link: https://www.vistaprint.ie/design and a revised version will be shared with you via email within 24–48 hours. Furthermore, you will have the opportunity to request any adjustments before approving the final design, allowing you to place a new order with confidence. We truly appreciate your feedback. Should you have any questions or need further assistance, please don't hesitate to call us at 1800 904 804.

Thanks for bringing this to our attention. That’s definitely not the experience we aim to provide, especially for a brand-new banner. Please reply to this email with a photo of the affected banner showing the broken spring mechanism, so we can review it for reference and ensure this is handled properly.