Advertising Flags

No, flags are sold separately from poles and bases. You'll need to add a pole and base to your basket separately to display your flag. We offer compatible poles and bases for all flag types on our website.

The right base depends on your surface and flag size. For grass or soft ground, use a ground spike base. For hard surfaces like concrete or paving, use a cross base or water-fillable base for stability. Larger flags (over 3 metres) require heavier bases. Check the product page for base weight recommendations for your specific flag.

Flag dimensions are listed on each product page under the specifications section. Sizes range from small (2.2 m) to extra large (5.5 m) depending on the flag style. Weight varies by size and material. You'll find full specifications including pole height and flag fabric dimensions on the individual product pages for Feather Flags, Teardrop Flags and Rectangular Flags.

Flag lifespan depends on material and weather exposure. Knitted polyester flags are designed for long-term outdoor use and can last 12+ months in typical UK weather conditions. Standard polyester typically lasts 6–12 months outdoors. All our flags are UV-resistant and designed to withstand wind and rain, but extreme weather or constant exposure will reduce lifespan.

You can select double-sided printing during the customisation process. After choosing your flag style and size, look for the printing options where you'll see 'single sided' or 'double sided' as a selectable option. Double-sided flags show your design clearly from both sides, while single-sided flags show a mirrored reverse image.

Double-sided printing costs more than single sided as it requires two printed panels. The exact price difference is shown when you select the double-sided option during customisation. You'll see the updated total price in your basket before checkout.

Delivery dates are shown during checkout before you place your order. Production time varies by flag type and customisation, typically 3–5 working days, plus delivery time. You'll see your estimated delivery date clearly displayed in your basket and again at checkout before you confirm your order.

Yes, express delivery options are available at checkout for urgent deadlines. After adding your flag to the basket and proceeding to checkout, you'll see available delivery speeds with dates and costs. Express options typically deliver within 2–4 working days from dispatch. Select your preferred delivery speed before completing your order.

If you're experiencing basket issues after customisation, try these steps: complete your current flag design and add it to the basket first, then return to the flags page to add additional items. If your basket resets, ensure you're logged into your account and your browser cookies are enabled. Contact customer service if the problem persists.

A locked package error occurs when items in your basket can't be combined due to production or delivery restrictions. To resolve this, complete your current order separately, then place a second order for the additional items. Alternatively, remove the conflicting item and try adding your products in a different order.

File upload issues are usually caused by file size or format. Ensure your file is in an accepted format (PDF, JPG, PNG) and under the maximum file size limit shown on the upload page. Try reducing your file size or converting to PDF. If problems continue, try a different browser or device, or contact customer support for help uploading your design.

For windy locations, we recommend either mesh polyester flags (which have perforations to reduce wind resistance) or feather flags in knitted polyester (which are designed to flutter rather than fight the wind). Pair your flag with a sturdy base appropriate for your surface and flag size to ensure stability in high winds.

Yes, for bulk flag orders, add your desired quantity to the basket to see volume pricing. For larger orders or custom quotes, contact our business sales team directly through the 'Contact Us' page or call our customer service line. We offer competitive pricing for bulk orders and can provide formal quotes for business purchases.

To receive an invoice, ensure you're logged into a business account when placing your order. You can set up a business account in 'My Account' settings before checkout. Invoices are automatically generated for business account orders and can be accessed in your order history. If you need to convert a personal account to a business account, contact customer service after ordering.