Addressed Envelopes - Matching Design

We were delighted with the products we ordered. Quality was good, looked as designed, good value and arrived quickly. However, we ordered 70 envelopes and only 65 arrived, which was inconvenient.

we order these envelopes to match our invites and they are stunning! Having the set really makes all the difference and I even found it easier to get through writing the invites because the stationary was so pretty.

I had contacted customer support with regards to the type of paper these custom mailers were composed of. I specifically asked what GSM they were and was told they were thicker like kraft paper or towards 200gsm. It was because I needed kraft paper which is a certain thickness similar to the gift cards I ordered. The letter arrived late only in 50, while my other quantity is still being processed. The material is not good and not what I had been told by customer service. It's too thin. The letter print is slightly blurry and not high quality despite my artwork being the high-quality files which were fine in the mockup You can see bleeding on the edge of the artworks. It's not great because my Gift cards are also completely different colour from the envelopes despite asking for the white color for both. It's not their fault I don't like my purchase and the team were helpful just the advert and what I bought did not come out as expected and the color white in the kraft cards does not match the color of the envelope. The whites are different. The gift cards are a more creamy white. Now i have to find some place to produce my envelopes in the same material and color as the cards. I am going to ask for a refund as dthe colors were both supposed to be white and now they don't match.