Florals & Greenery Personalised Mugs Templates

We are very sorry to hear that the mug did not meet your expectations, especially since it was meant to be a gift. We understand how disappointing it must have been to receive a product that appeared pixelated or blurry, and to feel that the packaging was not suitable for gifting. To properly review what may have happened with the print quality, kindly reply and share clear photos of the mug showing the text and overall finish. Regarding the packaging, our standard packaging is designed to ensure safe delivery during transit. We understand that this may not always align with gift presentation expectations, and we truly appreciate you sharing that feedback with us. We will be sure to pass your comments along to the appropriate team. Once we receive the images, we will take the next steps to make this right. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ie/customer-care/help-centre/.