Thank you for reaching out. We’re sorry to hear that your order was not what you expected. To help us resolve this as quickly as possible, could you please provide a bit more detail about the issue—such as what you received versus what you were expecting We appreciate your help and look forward to getting this sorted for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ie/customer-care/help-center/

Thank you for sharing your experience with the SOL'S® Pasadena polo shirt. We deeply regret to hear the quality of the embroidery wasn't as expected. Furthermore, we also apologize for the lack of response to your email communication. We want to make this right, and have taken the necessary action on your account. More details of this will be sent to you in an email. Again, we apologize for any inconvenience you have experienced and would like to assure you that this isn't typical of our quality. We hope this will be helpful.