we sincerely apologize for the inconvenience you experienced with your torch order. We understand how disappointing it must have been to receive items with incomplete printing twice, especially when they were intended as a meaningful gift for a school. While we’re glad we could process your refund promptly, we regret that we couldn’t deliver the quality you expected. Please know that we’re taking steps to prevent this from happening again. If you choose to shop with us in the future, we’d be happy to work closely with you to ensure everything is just right.