Thank you for your review submission. We're terribly sorry to hear that the business card holder you received is defective. The satisfaction of our customers is of utmost importance to us, so this is not the type of service we pride ourselves on offering. We can assure you that we'll definitely be looking into the matter to preview a future occurrence. We've reviewed your account and saw that customer care has already assisted you with the order a short while ago. If you need any additional assistance, feel free to contact us at www.vistaprint.ie/customer-care/help-centre/.