Managing Spam in Webmail
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Our webmail platform utilises robust spam filtering to help ensure only wanted mail arrives in your email boxes. Spam and phishing campaigns can be sophisticated and targeted, which can result in spam messages mistakenly arriving in the inbox, or valid emails being mistakenly marked as spam. Here are some directions on marking messages as spam and not spam.
Marking Messages as Spam
Clicking the Spam button will both move the email message to the Spam folder and send information to the spam filtering engine, so that the filtering rules can be updated to catch future similar spam messages. This helps update and improve webmail filtering to reflect the current trends of spammers.
To mark one or more messages as spam:
1. Select the message(s) you would like to mark as spam.
2. From the message list toolbar, click the Spam button.
3. The message is moved to your spam folder.
Note: Spam folder email messages are automatically deleted after 30 days.
Marking Messages as Not Spam
Legitimate emails can accidentally be tagged as spam. There are many reasons for this, including, but not limited to, message subject, content or message routing.
Any message that has been marked as spam and sent to your spam folder will be deleted after 30 days. For this reason, it is good practice to regularly review the contents of your spam folder.
To mark one or more messages as not spam:
- Select the message(s) you would like to mark as not spam.
- From the message list toolbar, click the Not spam button.
Marking a message as Not spam will both move the message to your Inbox and send information to the spam-filtering engine, so that the filtering rules can be updated to improve future recognition of valid emails similar to the one just marked.